Who we are
What information is collected
BGA only collects information considered necessary to provide services to you. Information may be collected from:
(a) Clients and prospective clients, their business associates and employees;
(b) Employees, prospective employees of our contractors and suppliers of goods and services;
(c) Third parties during the course of acting for clients.
BGA may collect any or all of the following personal information including:
- Your name, address and contact details;
- Your credit card details;
- Particulars of your bank accounts;
- Date of birth;
- Photographic identification;
- Tax File Number and other identification numbers;
- Financial information;
- The services provided to you;
- Records of correspondence between you and BGA and third parties.
The type of information which we collect will depend upon the type of accounting and taxation services we provide to you and your interaction with us.
You do not need to supply us with personal information but if you do not do so we may not be able to provide you with accounting and taxation services, communicate with you, or complete our legal obligations to you.
How is your information collected
The ways in which we may collect your personal information are:
- Directly from you in person, by telephone, or in writing by email or otherwise;
- From third parties such as related companies and our service providers;
- From a third party, for example a financial adviser, an accountant or other professional adviser engaged by you.
Website collection of information
BGA collects personal information about visitors who use our website. Examples of this include:
- If the individual provides information to us through our contact form;
- Information such as IP addresses, browser type, operating systems and domain names, as well as dates and times of access.
- We also use analytical software to collect information about the use of our website. This information includes navigation through the website, number of visits, duration of visits and commonly used areas of the website. This information is used to improve our website and our services and is not used to identify visitors personally.
- If you do not wish to receive cookies, you can disable them or receive a warning when cookies are being used by altering the security settings of your website browser. Please note that disabling cookies may impact on your ability to use parts of the website.
How do we hold information
The information collected will be:
- held physically and securely within our office; and/or
- at a third party site; and/or
- on our computer networks (using methods such as password protection, antivirus and firewall software).
BGA takes steps to ensure the protection of all information we collect and to ensure that there is no unauthorised access or misuse of personal information.
We are required to retain personal information for some years by law. Files are kept at a secure off‑site location that is not under our direct control. We have made reasonable enquiries and satisfied ourselves that the information retained at this site is secure. We are not responsible for the security of personal information at this site. Once there is no requirement for the ongoing retention of personal information, procedures are followed to ensure that it is destroyed.
How your information is used
BGA only uses your personal information for the purpose of providing services to you and for related internal management purposes including:
- providing accounting and taxation services;
- conducting our business and meeting our legal obligations;
- providing you with information and services relevant to your business and circumstances;
- communication with you or your associated entities;
- to purchase goods or services;
- to market our services to you by way of email or social media sites.
If you are a client you consent to us collecting, using, disclosing and storing your personal information so that we:
- can conduct our business; and
- provide accounting and taxation services to you.
Disclosure of your personal information
We may disclose your personal information to third parties if:
- you authorise us to do so;
- we are required by law or a Court/Tribunal order;
- we send the information to a third party expert we have engaged to assist us in providing accounting, taxation or business advisory services to you (eg., a consultant, lawyer, insolvency practitioner) provided that we reasonably believe that you have authorised us to do so.
Accessing and updating your information
If you wish to access and/or update your personal information please contact us by email, submit an online enquiry or telephone our office.
Changes to this policy
What you can do if you wish to make a complaint
If you wish to make a complaint about the collection, holding, use or disclosure of your personal information by our firm you can do so by contacting us by phone on (07) 5501 5765 or by email to [email protected] or by post to PO Box 147, Runaway Bay Qld 4216. We will respond to your complaint within a reasonable timeframe.